How do I add produce and groceries to my fresh bin?
Its fun and easy! The shopping cart feature on our grocery page lets you search by product or category, and add items to your fresh bin delivery. It comes to us as an ‘order’ which we pack and add to your scheduled delivery and invoice. If you prefer you can phone us with your add-on order.
Can I have a standing grocery add-on order? Absolutely. Have your regulars delivered each week without lifting a finger once you make the initial request. Some customer favorites for ‘standing orders’ are bread, milk, eggs and coffee. Extra fruits or veggies are also popular standing orders. You will save time and trips to the grocery store with a standing order. Ask us for details to tailor-make your regular orders.
What if I know I won’t be home on the scheduled delivery day for my area?
We can work around that. A common special delivery note for our Driver is “OK to leave if not home”. If you request this instruction, when our driver arrives they will still ring your bell. If nobody answers the door, and if the empty bin from the previous week is left out for us to collect, the Driver will leave your order outside your door.
Can I skip a week or more? Yes. You can also skip a week or more by simply sending an email saying “skip this date(s)”. Noon the day prior to your scheduled delivery is the deadline for notice of skip request.
note: In the case your request to skip is not made by the noon deadline the charge will remain as owing on your account, and arrangements to either deliver or pick up or donate your order are your responsibility.
How do you handle drop offs in extreme weather if we’re not home?
If it’s below -20 Celsius, somebody should be home to receive the box within the regular delivery time range, or have made other arrangements with FOOD by noon the day of delivery. If you can get a neighbor to take the delivery, and give us their address and phone number, we will accommodate. Pick up at 1338 Clifton Street is an option if you will be out during your delivery period.
What if I miss my delivery? If you have missed your delivery, your fresh box will be returned to our warehouse. Please contact the office to let us know if you would like to schedule a re-delivery ($5.00 re-delivery fee) or pick up directly from our warehouse. If either of those option will not work for you we can donate your fresh box to a local charity on your behalf (the amount due will remain on your account). Any unclaimed fresh boxes will be donated Friday afternoon unless we are notified otherwise with instructions to hold for pick up or re-delivery.
What happens when I quit the service? In order to reduce wasted food and fuel, we request when you quit that you take one final delivery. We are then able to pack it in a cardboard box, which saves us an empty-handed trip to your home after you quit to pick up our empty blue bin. The one-time $5 charge paid when you sign up is not refundable when you quit.
Do you sell meat?
Fresh Option is a vegetarian business, and has been since we opened in 2003. We are proud of our exciting selection of the best plant-based foods, as well as organic eggs and dairy for vegans, vegetarians and omnivores
Can I get a discount?
Yes, a couple ways. Residential customers can order most items we sell by the case at a discount. Buy a case of 12 cans of diced tomatoes, or a big bag of flour, save money and have it delivered – win win! If you don’t see what you are looking for on our add-on grocery page just ask, we will be glad to order a case in for you or hunt it down if need be. Selling bulk is another way we can minimize packaging.
Picking up at our warehouse will also get you a $3 discount off your fresh box.
How do Fresh Option’s prices compare to retail stores?
Our prices average competitively to retail stores. Fresh Option does not add delivery fees to any order with a fresh box or that meets our $75 minimum for non-fresh box orders. So if you compare on price alone you need to add any handling, packing, delivery or other hidden fees from other organizations on to their posted prices to get the true picture.
How can you provide local food year-round in Manitoba?
Fresh Option not only prioritizes local over imported, we actively seek growers who share our values of environmental sustainability, ethics and high standards. We encourage Organic certification with producers who already grow without toxic chemical inputs and who believe in selecting organic seed and use practices on their land. We plan with them the “who, what, when, where, and how much” of every item that can be grown in our province. Each year we share our projections and work together to grow and satisfy the need for local organic food in a way that benefits every link in the food chain with a consumer-led approach.
In the summer we are able to supply the fresh box vegetables almost exclusively from local farms. Even some of our summer fruit is Manitoba grown. Stuff like avocados and bananas may still be included but we give local produce first choice. In the post-harvest seasons we extend availability of local foods through storage expertise and greenhouse capabilities. We also offer many prairie-grown grains, flour, beans, lentils, eggs, honey, fruit spreads, maple syrup, wild rice, bakery goods and more.
Is organic certification important?
This is a complicated discussion, but I’m going to go ahead and say, yes. Third party certification of a farm’s practices serves to both assist producers to grow better and allow them to access premium prices, and to give the consumer confidence that organic standards are being adhered to. Inspectors visit the farms verifying the detailed production plans are adhered to, organic non-GMO seed is used, inputs are on the ‘accepted’ list, equipment & storage is designated, and a 3 year “transitional” period must be served in order for a piece of land to be certified organic. It is time consuming and costly to the grower to comply to these regulations and some understandably state those barriers deter them from certifying organic.
Our stance at F.O.O.D. is to support local farmers who are growing food in a way that nurtures the soil, our health and the planet for future generations. If that means buying from a farm nearby that is transitional instead of a huge certified organic one in California, we likely choose to support the family nearer to us. Those choices need to be, and are, made on an individual basis with many factors we consider for each item every week. We make every effort to be transparent in our choices by informing the consumer on the This Week’s Fresh Bin page, the newsletter, and their receipts where possible. We want you to feel confident about where your food comes from, and so we welcome your questions.