How do I add extra groceries to my fresh bin?
Its fun and easy! Click SHOP. Find items by category or type in a product in the ‘search’ field. Start by building a cart using ‘add item’. VIEW CART will let you view and edit your chosen items. PROCEED TO CHECKOUT – Here you’ll fill in your billing details and you’ll see at the bottom ‘create an account’ it will ask for a password and then click PLACE ORDER at bottom right of page.
Can I have a standing grocery order? Absolutely! Many customers find “standing orders” for items they use each week to be very convenient (and it reduces trips to the supermarket)! We will automatically pack for you every week. The most popular items are: bread, milk, eggs, extra fruit & extra veggies. You can set up standing orders online, just write ‘standing order’ in the comment field before hitting Place Order.
Can I pay online? NO. After placing your order, CALL US with your credit card details at 204-772-1479. If you are a regularly scheduled fresh box customer you do not need to call, we will add your online order to your next scheduled delivery.
What if I won’t be home on the scheduled delivery day for my area?
When our Delivery Driver arrives they will ring your bell or knock. If nobody answers the door the driver will leave your order outside your door. For those in apartment blocks we will need access to your building using a buzz code so we can leave your box at your interior suite door rather than in the lobby.
How do you handle drop offs in extreme weather if we’re not home?
If it’s below -20 Celsius, somebody should be home to receive the box or have made other arrangements with us by noon the day of delivery. If you can get a neighbor to take the delivery, and give us their address and phone number, we will accommodate. Pick up at 1338 Clifton is an option if you will be out during your delivery period. ***If we tried to deliver and couldn’t reach you, your box will be returned to our warehouse***
What if I miss my delivery? If you have missed your delivery, your fresh box will be returned to our warehouse. Please contact the office to let us know if you can pick up. We may be able to schedule a re-delivery ($5.00 re-delivery fee). If either of those options will not work for you we can donate your fresh box to a local charity on your behalf (the amount due will remain on your account). Any unclaimed fresh boxes will be donated Friday afternoon unless we are notified otherwise with instructions to hold for pick up or re-delivery.
Can I skip a week or more? Yes!!! Simply send us us an email or call saying “skip this date(s)”. Noon the day prior to your scheduled delivery is the deadline for a skip request.
NOTE: If your SKIP request is not made by the noon deadline, the charge will remain as owing on your account. Arrangements to either deliver, pick up or donate your order are your responsibility.
What do I do if I receive substandard produce? We strive to make your experience in opening each fresh bin a joy so please let us know if we’ve missed our mark! Some variations in size, shape, color, and even the occasional bug are considered an acceptable part of organic produce, if, however, you receive an item that is substandard in freshness or quality, we are happy to replace the item in your next box, or with other produce of the same value. Just email us immediately with details/photo (within 24 hours of receiving) so we can address the problem.
What happens when I quit the service? A week or more notice is appreciated. In order to reduce food waste and fuel, we request that you take a final delivery that will be packed in a cardboard box. On your final delivery we will grab our last empty blue bin (saves us an empty-handed trip to your home after you quit to pick up our empty blue bin). The one-time $5 charge paid when you signed up is not refundable when you quit.
Do you sell meat?
No. Fresh Option is a vegetarian business, and has been since we opened in 2003.
Can I get a discount?
Yes, a couple ways. Residential customers can order most items we sell by the case at a discount. Buy a case of 12 cans of diced tomatoes, or a big bag of flour, save money and have it delivered – win win! If you don’t see what you’re looking for on our add-on grocery page just ask, we will be glad to order a case in for you or hunt it down if need be. Selling bulk is another way we can minimize packaging.
Picking up at our warehouse will also get you a $3 discount off your fresh box.
How do Fresh Option’s prices compare to retail stores?
Our prices average competitively to retail stores. Fresh Option does not add delivery fees to any order with a fresh box or that meets our $75 minimum for non-fresh box orders. So if you compare on price alone you need to consider handling, packing, delivery and/or other hidden fees from other organizations on to their posted prices to get the true picture.
How can you provide local food year-round in Manitoba?
Fresh Option not only prioritizes local over imported, we actively seek growers who share our values of environmental sustainability, ethics and high standards. We encourage Organic certification with producers who already grow without toxic chemicals and who believe in selecting organic seed and use such practices on their land. We plan with them the “who, what, when, where, and how much” of every item that can be grown in our province. Each year we share our projections and work together to grow and satisfy the need for local organic food in a way that benefits every link in the food chain with a consumer-led approach.
In the summer we are able to supply the fresh box vegetables almost exclusively from local farms. Even some of our summer fruit is Manitoba grown. Stuff like avocados and bananas may still be included but we give local produce first choice. In the post-harvest seasons we extend availability of local foods through storage expertise and greenhouse capabilities. We also offer many prairie-grown grains, flour, beans, lentils, eggs, honey, fruit spreads, maple syrup, wild rice, bakery goods and more.
Is organic certification important?
This is a complicated discussion, but I’m going to go ahead and say, yes. Third party certification of a farm’s practices serves to both assist producers to grow better and allow them to access premium prices, and to give the consumer confidence that organic standards are being adhered to. Inspectors visit the farms verifying the detailed production plans are adhered to, organic non-GMO seed is used, inputs are on the ‘accepted’ list, equipment & storage is designated, and a 3 year “transitional” period must be served in order for a piece of land to be certified organic. It is time consuming and costly to the grower to comply to these regulations and some understandably state those barriers deter them from certifying organic.
Our stance at F.O.O.D. is to support local farmers who are growing food in a way that nurtures the soil, our health and the planet for future generations. If that means buying from a farm nearby that is transitional instead of a huge certified organic one in California, we likely choose to support the family nearer to us. Those choices need to be, and are, made on an individual basis with many factors we consider for each item every week. We make every effort to be transparent in our choices by informing the consumer on the This Week’s Fresh Bin page, the newsletter, and their receipts where possible. We want you to feel confident about where your food comes from, and so we welcome your questions.