Policies

Quality Guarantee

Irregularities in fruits and vegetables are natural. A display of perfectly standardized and imperfection-free fruits or vegetables is a sign of chemical use, absence of biodiversity, and waste of food across the food chain. Organic fruits and vegetables might not look as perfect and shiny as conventional ones, but they taste the same or even better.

Our Guarantee: Fresh Option staff sorts and hand packs each fresh bin with utmost care. If however you receive an item that is substandard (beyond the above explanation) we are happy to replace the item in your next box. Please email us immediately with details so we can address any problem and future orders we’re packing. We strive to make your experience in opening each fresh bin a joy you look forward to each week, please let us know if we’ve missed our mark so we can achieve that goal.

POLICIES AND PROCEDURES FOR PERSONAL INFORMATION COLLECTION

We do not share, sell or in anyway disclose any personal information with third parties.

The personal information we collect from new clients is: name, address, phone number, email address, food preferences, dislikes or allergies.

Customer information is used for order customization, delivery and to contact customers regarding commercial activities.

Information is collected from an e-mail submission form submitted by customer from our website. If they do not have Internet access, we may collect same information by phone or from a written form customer fills out.

Customer information is accessed by Fresh Option Organic Delivery employees only.

Customer personal information is never disclosed to any person or organization outside of our business and its employees. No personal client information is shared or sold to third parties.

We update customer information on an ongoing basis to keep contact information and food preferences current.

Inactive customers may request their information to be destroyed at any time.