How it Works
Our Home Delivery Service
Once you are signed up as a client you will receive a variety of fresh produce on the same day of each week, depending on what area of Winnipeg you live in. The fresh bin contents are chosen for seasonal availability as well as quality and price, we will get you the best value and quality for your week’s produce budget, and quality is guaranteed. You will tell us your dislikes/preferences when you sign up. We will make substitutions accordingly so you do not get anything that you do not like. You don’t need to do anything after signing up, just be home in a four hour pre-determined window (5:30-9:30pm) to receive your order delivered right to your door.
You may choose to modify your fresh bin (standing or sporadic week-to-week), even have standing orders for add-ons that keep you running to the store such as local organic milk and eggs, bakery items, and fair trade organic coffee! Adding on non-produce groceries is done conveniently from our website’s shopping cart, or can be set up as a standing order.
Payments are made by cash or cheque when you receive your order, or with advance arrangement with our office by Visa or MasterCard.
SIGN UP (and cancellation of service)
Start by filling in the Sign Up form on our website, where you will choose what size of bin suits your needs, if there are any items you never want (and your preferences), and the address you want it delivered to (usually your home address). You will receive a welcoming reply by email to your sign up form with confirmation of which evening you will receive your weekly delivery, and when it will begin. We try our best to reply by the next business day.
You are not committed in any way to continue service, but there is a non-refundable $5 sign-up charge. To cancel simply send an email asking for cancellation of service. One week’s notice to quit is appreciated so we can deliver the last order in a cardboard box and not have to return for the empty rubber tote bin. Please make sure to have all of our empty fresh bins ready to return to the driver at EVERY delivery, and especially your final.
PREVIEW FRESH BIN CONTENTS
You can check what will be in your next week’s fresh bin each week by clicking on This Week’s Fresh Bin. Upcoming bin contents are posted each Friday for the following week. Bin contents posted to the website are a best estimate and are subject to some changes due to the volatile nature of weather, farming, perishable produce and transport.
ADD ON GROCERIES
Add grocery items from our on-line shopping cart. Submit your order and the grocery and/or produce bin add-ons will be delivered with your fresh bin at no extra delivery charge. Many customers find standing orders for items they use each week to be very convenient and reduce trips to the supermarket. IF YOU DO NOT RECEIVE A REPLY TO YOUR ORDER within 24 hours please call us – when you submit an order we still need to verify fill (or substitutions) and arrange payment before it can be delivered or picked up.
Food is fun and we aim to delight you with seasonal treats, so you may occasionally be introduced to foods that are new to you. If you preview something in the upcoming This Week’s Fresh Bin that you don’t want you may substitute. You will receive an equivalent value of another fruit or vegetable, either your requested sub if available or your identified preferences from the Sign Up form when possible. Note: In order to keep administrative costs down, subbed items are not identified on the receipts. Each week one substitute can be made for free, above and beyond your Permanent Dislikes. Additional subs will be charged $1.00 per item.
CUSTOMIZE YOUR FRESH BIN
From the sign up form you may identify specific produce items that you never want in your fresh bin (permanent dislikes and/or allergies), as well as your preferences (fruits and veggies you love or eat a lot of) to help us choose substitutions. On weeks when your specified avoidances are among the bin contents, you will instead automatically receive produce of an equivalent value. You don’t need to remind us of your permanent preferences and dislikes.
SKIP A WEEK
You can skip one or several weeks, for whatever reason, at any time. Just let us know by email (preferred) or by phone, by noon the day prior to your scheduled delivery.
The delivery routes span a 4 hour time period on a set evening, between 5:30 – 9:30pm. You will receive deliveries weekly unless you notify us to ‘skip’. To find out when there is a route in your area click on Delivery Schedule/Fees & Pick-ups. Your produce arrives in a rubber tote, which you keep for a week, rinse out and air dry, then we pick up the empty bin the next scheduled delivery.
SPECIAL RECEIVING SITUATIONS / MISSED DELIVERIES
Alternate arrangements can be made for occasions when you will be unavailable to receive your scheduled delivery. The most desirable solution is to arrange for a neighbor to take the bin until you can pick it up, and to leave the empty bin with them with payment inside if required. We appreciate 24 hours notice of these situations and the address of your neighbor.
Orders may also be picked up from our warehouse at 1338 Clifton Street (west of Erin Street) between 2:30 and 4:30 on Tuesday and 8:30 to 4:30 on Wednesday through Friday. (SUMMERTIME HOURS: WE CLOSE AT 2PM ALL FRIDAYS IN JUNE – SEPTEMBER) Orders that are not picked up by Friday at 10am will be donated to one of several community kitchens, food banks or outreach programs.
Due to the waste of time, fuel and food caused by clients not being home unexpectedly, our policy is to not reverse the charge for your missed fresh bin if it ends up as a donation – you still have to pay for it. This seems to be fair to everyone and if you do slip up and forget, you still have the opportunity to pick up your box, or your donation will go towards a healthy hot meal delivered by a community kitchen. Re-deliveries can occasionally be arranged, and have a charge of $5 plus tax.
With each fresh bin order you receive a newsletter printed on the back of your receipt. This is an opportunity to share information about where and how your food was grown, factors affecting local farmers and eaters, produce storage and cooking tips, and recipes to inspire as you integrate this fresh produce into your ‘menu’. The recipes are vegetarian and highlight ingredients that can be found in your Fresh Bin and from our grocery add-on offerings.
Our Promise: We strive to make your experience in opening each fresh bin a joy you look forward to each week, please let us know if we’ve missed our mark so we can achieve that goal. Fresh Option staff sorts and hand packs each fresh bin with utmost care. Some variation in size, shape, color, and even the occasional bug is considered an acceptable part of organic produce, If, however, you receive an item that is substandard in freshness or quality, we are happy to replace the item in your next box, or with other produce of the same value. Just email us immediately with details (within 24 hours of receiving) so we can address the problem.